Believe it or not, we actually had to track down Chris' business friends & send them strong messages before we actually received responses. And though Chris himself was online - we could see him- he refused to write himself. He has a mouthpiece do it for him.
Apparently, they think it was an attack on their servers. They are working to fix the issue, the mouthpiece said.
A small group is discussing it here: https://discordapp.com/channels/514845850447380480/514845850447380482
Chris is member of this group. This is where we finally received some information: