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one week without emails and still no reponse or help re error 502

I hold a Lifetime Subscription.  

For the past week, I have not been able to access my emails. 

I get the following message instead:
HTTP ERROR 502
Problem accessing ZCS upstream server. Cannot connect to the ZCS upstream server. Connection is refused.
Possible reasons:
upstream server is unreachable
upstream server is currently being upgraded
upstream server is down
Please contact your ZCS administrator to fix the problem.
Powered by Nginx-Zimbra://

I have tried signing in on different computers, but there is still no difference.  

I have sent multiple messages to you via email and the Unseen Support Portal.  Still no response.  This level of customer service is disgusting.  

Let me know what is happening and get this fixed immediately because I desperately need access to my email account, it is absolutely vital that I am able to access my emails.  

As one of your lifetime customers, I respectfully demand that this message is actually answered and my email account is fixed. 

Nigel Owens

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Good luck bud, many of us lifetime members are facing the same issues. very disheartning after paying for this service. This is the first time i've ever had an issue and otherwise have loved it. 1 day, ok, 2 ok get it fixed, but 7+ with NO notice or replies is insane.

Southpawscorpion 0 votes
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I have tweeted   about his "Unseen ehf" client service disaster.

I suppose if enough people tweet about this, it might get some traction... maybe even an article in Wired about independent email providers who scam their customers.

Adriaan Slabbert 0 votes