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Can't even access webmail

Got the following error as soon as clicking on Email:

 

HTTP ERROR 400

Problem accessing /service/preauth/. Reason:

    account is not active:shuhua.yang@unseen.is
Chjzh1712

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I can't access my email either. I get:

HTTP ERROR 502

Problem accessing ZCS upstream server. Cannot connect to the ZCS upstream server. Connection is refused.
Possible reasons:

  • upstream server is unreachable
  • upstream server is currently being upgraded
  • upstream server is down

Please contact your ZCS administrator to fix the problem.

 


Powered by Nginx-Zimbra://

Lucia 0 votes
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I also get an HTTP error 502 when trying to access webmail.

It would be nice if Unseen would notify its users when its email service is down for maintenance.

Adriaan Slabbert 0 votes
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I get the impression that there is no one doing tech maintenance. 

 

Joseph Armetta 0 votes
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Same problem here for past 24 hours:

HTTP ERROR 502

Problem accessing ZCS upstream server. Cannot connect to the ZCS upstream server. Connection is refused.
Possible reasons:

  • upstream server is unreachable
  • upstream server is currently being upgraded
  • upstream server is down

Please contact your ZCS administrator to fix the problem.

I submitted a support request yesterday but no one has responded.  Poor customer/tech service.  WTF?

 




 
 
Chris 45 0 votes
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Does anybody have direct access to any tech support or a human who can answer questions? It seems they’ve abandoned ship. I am currently in the process of migrating accounts. This is inexcusable.

Joseph Armetta 0 votes
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A few years ago I did have an unseen tech support agent on my unseen chat, but unfortunately they are no longer with unseen.

golburn.valley.oilmill.inc 0 votes
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I also submitted a request this morning. For me, I've been without my email for over 24 hours.

A year or so ago when I would submit a request when I couldn't access my email, I would get responses, but they were useless. I always just had to wait it out until I could access my email again. However, this is the first time I ever got this error message.

I've also been looking for better email options. This happens too often, out of the blue and I never know how many days I'm going to be locked out of my email.

Lucia 0 votes
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Frankly, I’m done with this unpredictability. I paid for professional service. I’d like my money back.

Joseph Armetta 0 votes
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Same here. My email is out of service since yesterday both via pop3 and the website.

Lukar 0 votes
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Beginning on day 3 of no email for me. I'm fed up and pissed off. I was in the middle of carrying out a lot of critical email errands right when this happened.

I've found another email service in Switzerland called proton.com. I made an email account there, not much storage space, but it looks like it will be a quality and well-maintained service.

I don't pay for unseen, since I paid for the lifetime offer when they first began, so I will always have unseen, assuming they ever come back and let me back in my email. But I will be moving my main email to Proton.

Lucia 0 votes
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Has anyone got their email access back? I'm getting scared I will never see my email again. I submitted 2 requests since Wednesday and I got nothing back. If anyone gets their email service back, could you tell me? I'm losing all hope. And when I think of all the messages and vital information I had in my email, I get really upset. 

Lucia 0 votes
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been since nov. 13th for me. tried multiple times to submit help request but it's not going through bc they send a verification email to the unseen acct before sending to them but can't access the email to verify. PISSED AND DISAPPOINTED LIFETIME MEMBER!

Southpawscorpion 0 votes
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